Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@theluckygolfer.com.au. Please note that returns will need to be sent to the following address: 25 Mitchell Street, Bendigo, VIC, 3550, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@theluckygolfer.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@theluckygolfer.com.au.

Refund Policy 

At The Lucky Golfer, we value our customers and strive to provide the best service possible. We understand that sometimes our customers may need to request a refund. Therefore, we have developed the following refund policy to ensure a fair and consistent process for all refund requests:

  1. Refund Eligibility: Customers are eligible for a refund within 14 days of their initial purchase.
  2. Refund Requests: Customers may submit a refund request to our support team via email at hello@theluckygolfer.com.au The refund request must include the customer's full name, email address, and a reason for the refund request.
  3. Refund Processing: Upon receipt of the refund request, we will review the customer's eligibility for a refund. If the customer is eligible, we will process the refund within seven business days of receiving the request.
  4. Refund Amount: The refund will be for the initial purchase price of the item(s).
  5. Refund Method: Refunds will be issued using the same payment method used for the initial purchase.
  6. Promotion Entry Cancellation: Upon refund processing, the customer's access and entries to The Lucky Golfer promotions will be revoked.
  7. Non-Refundable Fees: Any fees associated with third-party services or add-ons purchased through The Lucky Golfer application are non-refundable.
  8. In cases where the golf balls or accessories have a manufacturing defect, a refund will be provided specifically for these items. Please be advised that this refund policy is only applicable to items purchased directly from The Lucky Golfer. Refund requests for items purchased through third-party vendors or resellers will not be accepted.

If you require further clarification, please do not hesitate to contact us at hello@theluckygolfer.com.au